FAQ

POPULAR QUESTIONS

Tell us what kind of cover you need and the size specifications and we will give you a price quote and material recommendations. After you select the material you like, you can call, fax or email us your order.

To place your order:

Call (800) 970-0901 and speak with one of our friendly customer service representatives.

Fax you order to (888) 777-9380

or contact us

We are open Monday through Friday, 9:00 AM to 5:00 PM, Central Standard Time.

We accept all major credit cards as well as checks.

If you live in Illinois, you will be charged a sales tax. You will not be charged sales tax if you live in another state.

We honor manufacturer’s warranties on the following materials/fabrics: Marine Vinyl, Sunbrella Canvas, Sea Mark, Patio 500, and Weather Max.

Since all orders are custom made to customer specifications, we have a no return policy. We will make the cover to your exact specifications. However, if for some reason the cover does not fit, we’ll be glad to make the necessary alterations. We proudly stand by all our products. Visit our photo gallery to see our beautifully crafted covers.

Yes, customer pays for shipping to get the cover back to use, unless the cover was returned as a result of our error.

Since all orders are custom made to customer specifications, we have a no refund policy. However, we can make exceptions depending upon where in the process the order is in at the time of refund request. Be advised that a service charge will apply.

We too (Creative Covers Inc.) experience harsh weather conditions (snow, rain and strong winds). Stamoid Light, SeaMark, and Sunbrella Plus are excellent materials for such weather. Durability varies, please see the material grid above.

The majority of our shipments are sent via UPS Ground service.

The turn-around time varies between one to four weeks. Please consult our customer service representative for a current turn-around time.

Yes. Our representatives will inform you on the turn-around time of your order. If you require a rush on your order, there will be an additional charge.

Correct. We ask our customers to provide us with the exact measurements and we’ll account for wiggle room of 1″ to length and width and keep the height the same or half inch shorter.

Most covers come with your choice of fasteners: Velcro straps, elastic, turn buttons, buckles or drawstring. Extra charge for additional Velcro, grommets or snaps will apply.

We stitch the materials using a high quality UV resistant thread, specifically made for outdoor use.

Table and chair canopies do not come with a hole. Additional $20.00 will apply for either a flat wrap or turtle neck wrap. See below.

Disclaimer: Wind exposure will damage any cover. Stress or damage (i.e. abrasions, holes, tearing) caused by wind is not covered by warranty. Repairs can be made and are subject to repair charges. Fabric performance is based on normal environmental conditions. Fabrics will have a shorter lifespan in elevated conditions (i.e. desert, full sun, high heat, extreme cold). Seams are not waterproof.